Company Profile: A BPO Company that employs more than 5000 employees and operates in 5 countries. They specialize in Digital Marketing, Call Centers, Financial, Pharmaceutical, Technology Marketing, etc.

Position: Mandarin Help Desk Customer Specialist (PHP 80,000 to PHP 100,000)
Type of job: Emails, and Calls
Location: McKinley, Taguig City
Schedule: Shifting Scheduled with 2 days off
Industry: BPO Company
Salary: Negotiable
Work Setup: Work On-Site

Responsibilities:
🚩 Resolve customer complaints via phone, email, and chat
🚩 Use telephones to reach out to customers and verify account information.
🚩 Assisting and helping customers with product concerns
🚩 Monitoring and tracking orders
🚩 Perform other related tasks

Requirements:
🚩 Proficient in Mandarin and English language
🚩 Open to undergraduate and Bachelor's degree
🚩 Relevant experience in Customer Service is a big plus
🚩 A good understanding of travel products, services, and destinations.

Recruitment Process:
🚩 Paper Screening
🚩 BYOD Check
🚩 Talent Acquisition Interview
🚩 Language Assessment
🚩 Operations Interview
🚩 Job Offer

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