Company Profile: One of the Biggest Medical Management companies in the Philippines that provides good quality medical instruments, nutriment and branded generic medicament.

Position: Mandarin Technical Support Associate
Industry: Pharmaceutical
Location: BGC, Taguig City
Salary: Php 100,000 - Php 130,000 gross
Schedule: Dayshift (Weekends Off)
Work Setup: Onsite

Requirements:
🧡 Preferably Filipino who can speak, read, and write Mandarin and English
🧡 Open for Foreign National with permanent visa in the Philippines
🧡 Bachelor’s Degree Graduate in Science, Technology, Engineering and Mathematics
🧡 At least 3 years of experience in Technical Support in any medical related field
🧡 Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
🧡 Willing to work onsite

Responsibilities:
🧡 Handle phone, email and chats professionally and friendly matter
🧡 Assist customer in their inquiry regarding medical devices
🧡 Provide first level support in troubleshooting customer concern across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
🧡 Documenting concern and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
🧡 Communication of concern investigation conclusions to customers through written reports and phone conversations.

Recruitment Process: (All Interviews will be conducted online)
🧡 Resume Screening
🧡 Online Application
🧡 Language Assessment via one-way video interview – there are embedded questions during the video interview wherein answers/responses will be recorded
🧡 Virtual Interview with Talent Acquisition
🧡 Onsite Technical Exam and Interview with Hiring Manager
🧡 Job offer

HOW TO APPLY:

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Contact us for more inquiries:
📲 Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
📲 Sun/Smart: (+63) 969-321-0130
📲 Whatsapp: (+ 63) 917-638-1992 | (+63) 969-321-0130
💻 Skype: jkrecruit
Look for: Ms. Alena

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