COMPANY PROFILE: This is a World BPO Company in Asia/Pacific. In addition to providing BPO services such as contact center and back-office operations for the Philippines market, and operation services for smartphone websites and applications.

Position:‌ ‌ Mandarin Operations Manager Specialist (PHP 125,000 + Amenable to work in Quezon City and Ortigas)
Type‌ ‌of ‌job:‌ ‌ Emails and Calls Job
Location:‌ ‌ Should be open to report in Quezon City or Ortigas
Schedule:‌ Shifting Schedule
Industry:‌ ‌ BPO Company
Salary: ‌‌ Php 125,000
Work Set-up: Work On-site

Responsibilities:
➤Develop and improve coaching skills of all leaders
➤Manage escalated transactions from clients/customers/team members
➤Review, plan and update leave requests from all levels
➤Update team members on process and policies changes rolled out by client
➤Participate/Organize weekly meeting on project updates
➤Complete the needs of reporting such as Operations Health Check, EWS Process & it’s Analysis etc
➤Able to compute profit and loss of the project
➤Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations
➤Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements
➤Prepare, develop and present project’s performances to client

Requirements
➤Proficient in Mandarin and English language.
➤Bachelor's graduate of any courses.
➤Have 4 years of related work experience as a Managerial
➤Have experience in the multinational BPO / Call Center industry.
➤Has Six Sigma Certification is an advantage

Recruitment Process
➤Paper Screening
➤Initial Screening and interview: JK
➤Online Assessment (Logical Exam)
➤PPT: Business review type.
➤Initial Interview with the HR
➤Excel Exam with HR
➤Final Interview
➤Job Offer

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