Mandarin Team Leader (Hybrid Setup)
Php 90,000
BPO Company
Job ID: 827
BPO Company
Php 90,000
Job ID: 827
福利 :
✅13th-month pay
✅Vacation leave
✅Sick leave
✅Other allowance
职位详情 :
COMPANY PROFILE: This company is a business process outsourcing service provider, that deploys call and data entry centers to boost clients' operation efficiency.

Position: Mandarin Team Leader
Location: Ortigas, Pasig City
Industry: BPO Company
Salary: Php 90,000
Schedule: Shifting Schedule with 2 days off
Worked Set up: Hybrid Setup (2 days RTO, 3 days WFH, or vice versa)

✅Operations liability: business process designing, daily/weekly/monthly reporting, quality control, complaint handling, problem finding, analysis and improvement, and resolution.
✅Cultivation and management: Handle Project Orientation, initial training, follow-up training, daily catch-up and advice, and daily feedback for updated information.
✅Cost Control: Create monthly shifts, and optimize the best layout to achieve KPI and Profit targets.
✅Client communication: Create credibility with the client, and manage escalation and reporting.
✅Team development: Able to provide immediate feedback to the team, able to develop talents
✅KPI Management: Able to make sure the team is meeting all the KPIs
✅Report Analysis: Able to generate reports and provide analysis on the reports.
✅Follow and implement all Information Security policies and related documents

✅Proficient in speaking, reading, and writing the Mandarin Language.
✅Bachelor’s degree in any degree and Open to undergraduates
✅With BPO and Supervisory/ Team lead or Management background
✅Knowledge in handling the team.
✅Below 45 years old
✅Open for shifting schedule

✅Paper Screening
✅Initial Interview (Skype Interview)
✅Assistant Center Manager Interview (Skype Interview)
✅Client Interview (Skype Interview)
✅Job Offer


For interested applicants, you may send your resume to or

For more inquiries, you may contact us through:
Email: or
Contact No: 09173163761 | 245 2829
Skype: live:.cid.78079fcb3e0ee0d9
Viber: +639176381869
Please look for: Ms. Rain