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Quality Manager ( BPO Company )
Posting Period:
2021/10/15 - 2022/10/15
BPO Company
Angeles City, Pampanga Province
Negotiable
Filipino
BENEFITS:
• Government Mandated Benefits
• Sick Leave
• Vacation Leave
• 13th Month pay
• Shuttle Service
• HMO Coverage on Day 1 + 1 free dependent upon regularization
• Life Insurance Coverage on Day 1
• Merit Increase
• Incentives
JOB DETAILS:
Company Profile: This is a BPO Company for a great variety of such large information technology companies, athletic shoe companies, e-banking and so on.

Job Requirements:
• Bachelor’s degree holder
• Excellent understanding and QA principles.
• Strong knowledge of call center software and technology
• Strong Communication skills.

Job Responsibilities:
• Maintain accurate performance trends for each direct report as an overall team.
• Manage resources across the assigned portfolio.
• Identify and develop programs for overall quality improvement.
• Develop and maintain strong relationships with internal operations personnel and clients.
• Conduct periodic audit of staff and departmental processes.
• Ensure consistent application of the quality process.
• Ensure facilitation and coordination of calibration process and sessions.
• Deliver client-facing presentations related to contact center quality

Recruitment Process:
• Recruiter Interview
• 2nd Level Interview
• Final Interview

CONTACT US ANYTIME, OUR FRIENDLY RECRUITERS WILL ASSIST YOU . . .

Our Email: philjobs@jp-network-e.com
GLOBE: 09176381480 | SMART/SUN: 09684322503
LANDLINE: (02) 8245 - 2829
(Skype): live:newhirephilippines
Look for Ms. Abie

You can also reach us out through:

FACEBOOK ACCOUNT:
https://www.facebook.com/career.philjobs

VISIT OUR WEBSITE FOR MORE JOB OPENINGS:
https://jknetwork-jobs.com/

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