Spanish Customer Service Team Leader (Php 90,000 gross)
Php 90,000 gross
BPO Company
Pasay City
Job ID: 957
BPO Company
Pasay City
Php 90,000 gross
Job ID: 957
✅ HMO on Day 1
✅ Government-mandated benefits
✅ Competitive salary package
✅ Sick Leave
✅ Vacation Leave
✅ Performance incentives
✅ 2 days off per week
✅ Other incentives
✅ Equipment will be shouldered by the company
Company Profile: This company is supporting customer care, finance and accounting, sales/marketing, back office, healthcare and providing strategic advantage to their clients.

Position: Spanish Customer Service Team Leader
Industry: BPO Company
Location: Pasay City
Salary: PHP 90,000 gross
Schedule: Nightshift
Work set-up: Hybrid (Office visits are standard 3-4 times per month)

🟣 Preferably Degree holder
🟣 Experience in Spanish language is a plus
🟣 3-5 years Supervisor, Team Lead experience or SME handling Healthcare Account
🟣 3 years and above in a healthcare environment
🟣 Experience with Epic EHR software is ideal but not required

🟣 Answering inbound calls regarding the related to patient accounting Questions
🟣 Perform daily and monthly auditing of work processes
🟣 Assist in hiring, selection and training of new team members, update ledgers, data, and reports
🟣 Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter
🟣 Answering queries in a timely manner
🟣 Train new team members by providing excellent service to the client

Recruitment Process:
🟣 Resume Screening
🟣 Initial Interview
🟣 Language assessment (Both written and verbal)
🟣 Operations Manager’s Interview
🟣 Client Interview
🟣 Job Offer


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