Italian Technical Help Desk Analyst (IT/BPO Company + Negotiable)
Negotiable
IT/BPO Company
Taguig City
English, Italian
Foreigner
Job ID: 11264
IT/BPO Company
Taguig City
Negotiable
English, Italian
Foreigner
Job ID: 11264
BENEFITS :
➤ Sick Leave
➤ Vacation Leave
➤ Free Visa Processing
➤ Healthcare Insurance (HMO)
➤ Life Insurance coverage
➤ Night Differential
➤ Retirement Plan
➤ 13th Month Pay
➤ Government mandated Benefits
➤ Other Allowances
➤ Other benefits will be discussed during the job offer
JOB DETAILS :
Company Profile: This is one of the biggest and most well-known contact centres in the Philippines. This company specialises in providing IT, Consulting, and Operations support.

Position: Italian Technical Support Analyst
Company Industry: IT/BPO Company
Work Location: BGC, Taguig City
Salary: Negotiable
Schedule: Shifting
Work Set-up: Onsite

JOB REQUIREMENTS:
➤ Fluent in both Italian and English
➤ Preferably Bachelor’s Degree holder of any course
➤ Open for Undergrad, Vocational or High School Graduate
➤ At least 1 year of experience in Customer Service or Technical Support
➤ Preferably with knowledge in PHP, Java, .Net, and other Programming Languages but not required
➤ Amenable to work in shifting schedule
➤ Willing to work in any of the following: Taguig, Mandaluyong, Makati, and Quezon City

JOB RESPONSIBILITIES:
➤ Answering and responding to inquiries, calls, emails, and chat messages from customers and clients
➤ Diagnosing technological issues
➤ Making recommendations on how to improve an organization's computer systems
➤ Setting up accounts and providing access to computer systems
➤ Testing various components of a system to ensure they're functional

RECRUITMENT PROCESS:
➤ Resume screening
➤ HR interview
➤ Online Assessment
➤ Italian language assessment
➤ Project Manager’s Interview
➤ Final Interview
➤ Job Offer

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