COMPANY PROFILE: One of the biggest IT Gaming/BPO companies, that provides the most innovative tech experience from all over the world, providing world-class services and facilities.

Position: Mandarin Deputy Operations Manager
Company Industry: I-Gaming Company
Work Location: Makati City
Work Schedule: Dayshift Schedule
Salary: Php 100,000
Work Set Up: Work On-site

BENEFITS :
☑️ Sick Leave and Vacation Leave
☑️ Incentive-based allowances
☑️ HMO
☑️ 13th Month Pay
☑️ Government Mandated Benefits
☑️ Free meal

REQUIREMENTS OF THE JOB:
☑️ Proficient in Mandarin language
☑️ Can speak the English language
☑️ At least 10 or more years of experience or previous experience as a Business ☑️ Operations Manager or in a similar role, IT Operations, Service Delivery, and ITIL Processes.
☑️ Excellent in planning, designing, implementing, and supporting/managing Business Operations & ITSM processes.
☑️ Strong verbal and written communication skills, with the ability to translate technical information about business terminology and strategy.
☑️ Experience in data analytics, databases, monitoring tools, and project management software and methodology
☑️ Possesses strong attention to detail, leadership, problem-solving, and analytical skills.
☑️ Strong project management skills and background
☑️ Outstanding people skills.

RESPONSIBILITIES OF JOB APPLICATION:
☑️ Must be able to set financial monitoring of cost, design a budget, and save fixed cost
☑️ Able to well explain needed resources to ensure that business case approval (BCD) delivers the expected return on investment (ROI).
☑️ Able to get good service feedback from Client surveys.
☑️ Able to set back office yearly strategy on time which is aligned with OGGP Strategy
☑️ Able to deliver and achieve monthly department KRA/KPI together with the team.
☑️ Able to monitor Daily back office below team members whether the strategic target is met or not.
☑️ Able to review and discuss the BOH team's weekly performance and find areas to improve and delegate the task properly
☑️ Able to monitor and deliver tasks under BOH
☑️ Able to take the tasks from OGGP to support on-time and successful delivery of OGGP's Strategy.
☑️ Able to follow the Corporate Risk Management Plan and manage the risk well (including the BCP Plan)
☑️ Able to create training programs and knowledge management.
☑️ Able to follow Corporate Vendor Management and manage it correctly.
☑️ Able to follow & comply with Corporate Business Support processes and cooperate with
☑️ Business support team (for example manpower requests, budget requests) Able to understand the business operations team's tasks and their technical job description
☑️ Able to make decisions for BOH team members and report and escalate to OGGP
☑️ Able to follow the PMO process and train the back office team using project management office manual processes.
☑️ Able to follow the PO process and train the BOH team using PO Manual processes.
☑️ Make sure that performance evaluation feedback is conducted whether high or low to all BOH team members

RECRUITMENT PROCESS: (ONLINE INTERVIEW)
☑️ Paper Screening
☑️ Initial Interview
☑️ Final Interview
☑️ Job Offer


⭐⭐HOW TO APPLY?⭐⭐

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