Company Profile: This is a World BPO Company in Asia/Pacific. In addition to providing BPO services such as contact center and back-office operations for the Philippines market, and operation services for smartphone websites and applications.

Position: Mandarin Operations Manager
Company Industry: BPO Company
Work Location: Should be open to report in Quezon City or Ortigas
Work Schedule: Shifting Schedule
Salary: Php 100,000-Php 125,000
Work Set-up: Work On-site

Benefits:
✅ 13th Month Pay
✅ SSS
✅ Philhealth
✅ Pag-Ibig
✅ Vacation leave
✅ Sick leave
✅ HMO
✅ Other allowance

RESPONSIBILITIES OF JOB APPLICATION:
✅ Develop and improve the coaching skills of all leaders
✅ Manage escalated transactions from clients/customers/team members
✅ Review, plan, and update leave requests from all levels
✅ Update team members on process and policy changes rolled out by the client
✅ Participate/Organize weekly meetings on project updates
✅ Complete the needs of reporting such as Operations Health Check, EWS Process & it’s Analysis, etc
✅ Able to compute the profit and loss of the project
✅ Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations
✅ Always seek ways to have discussion on the Probationary Scorecard, Operational Policies, setting of expectations, etc for further improvements
✅ Prepare, develop, and present the project’s performances to the client

REQUIREMENTS OF THE JOB:
✅ Proficient in Mandarin and English language.
✅ Bachelor's graduate of any courses.
✅ Have 4 years of related work experience as a Managerial
✅ Have experience in the multinational BPO / Call Center industry.
✅ Has Six Sigma Certification is an advantage

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
✅ Initial Screening and interview: JK
✅ Online Assessment: JK
English Exam- https://testmoz.com/2266793
Logical Exam- https://testmoz.com/8117242
✅ PPT: Business review type.
Focus on 2-3 major KPI to highlight challenges in operations.
Identify drivers
RCA to identify issue and see if action plans are targeted
✅ Initial Interview: c/o Archie
Ideal to have the PPT ready so I can provide feedback/recommendation
✅ Final Interview
15-20mins PPT
Q&A


⭐⭐HOW TO APPLY?⭐⭐

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Send your resume to mandarinjobopening@gmail.com

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