Company Profile: One of the Biggest Entertainment providers in the world and an expert software development company when it comes to electronic gaming and sports betting.

Position: Mandarin Quality Assurance Team Lead
Company Industry: Entertainment/Gaming
Work Location: Taguig City
Work Schedule: Dayshift Schedule
Salary: Highly Negotiable
Work Set-up: Work On-site

BENEFITS:
✅Sick Leave and Vacation Leave
✅HMO
✅13th Month Pay
✅Government Mandated Benefits

RESPONSIBILITIES OF JOB APPLICATION:
✅Establish and refine internal standards for support and call center quality assurance.
✅Review a selection of support agents’ interactions across various channels (calls, emails, chats, etc.).
✅Evaluate support engagements against predetermined quality benchmarks.
✅Provide agents with constructive feedback and guidance during regular meetings.
✅Engage in dialogue with agents to elaborate on and clarify feedback.
✅Analyze customer service metrics (e.g., CSAT, FRT, IQS) and their correlation with support team performance.

REQUIREMENTS OF THE JOB:
✅Filipinos who can speak, read, and write in Mandarin
✅Filipinos who can speak English
✅At least 3 years experience in customer service QA role
✅Demonstrated proficiency in analytical abilities.
✅Practical experience in quality assurance procedures.
✅Strong interpersonal skills, including adeptness in delivering constructive feedback.

RECRUITMENT PROCESS: (ONLINE INTERVIEW)
✅Paper Screening
✅Initial Interview
✅Final Interview
✅Job offer


⭐⭐HOW TO APPLY?⭐⭐

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Mobile Number/Viber Number: 09178139678
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