COMPANY PROFILE: This is a jewelry and watches manufacturing company. They are well known for producing and distributing quality timepieces and jewelry worldwide.

Position: French Client Support Analyst
Company Industry: Jewelry Manufacturing Company
Work Location: Lapu-Lapu, Cebu City
Salary: Php 60,000 - Php 70,000 gross
Work Schedule: Nightshift | Shifting
Work Set-up: Work Onsite

JOB REQUIREMENTS:
◉ Filipino national who can speak, read, and write French language
◉ Proficient in both French and English
◉ Customer Service experience is a plus
◉ Willing to work in Lapu-Lapu City, Cebu, Philippines
◉ Willing to work onsite

JOB RESPONSIBILITIES:
◉ Developing strong customer relationships to promote retention and loyalty, especially during the initial stages of the customer journey
◉ Resolving client issues and complaints with a solutions-oriented approach, aiming to maintain and improve client trust
◉ Creating strategies to resolve complex technical problems and providing clear instructions or conducting remote fixes.
◉ Addressing client questions and concerns about technical issues via email, phone, or other communication methods.
◉ Assist in Tracking and distributing information of orders

RECRUITMENT PROCESS (ONSITE PROCESS):
◉ Resume Screening
◉ Assessment Exam
◉ HR interview
◉ Operation Interview
◉ Final Interview
◉ Job Offer

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