COMPANY PROFILE: This is a jewelry and watches manufacturing company. They are well known for producing and distributing quality timepieces and jewelry worldwide.

Position: French Customer Relations Specialist
Company Industry: Jewelry Manufacturing Company
Work Location: Lapu-Lapu, Cebu City
Salary: Php 60,000 - Php 70,000 gross
Work Schedule: Nightshift | Shifting
Work Set-up: Work Onsite

JOB REQUIREMENTS:
◉ Open to foreign nationals who owns a permanent visa here in the Philippines
◉ Proficient in both French and English
◉ Bachelor's Degree Holder
◉ Customer Service experience is a plus
◉ Willing to work in Lapu-Lapu City, Cebu, Philippines
◉ Willing to work onsite

JOB RESPONSIBILITIES:
◉ Provide exceptional support to customers by addressing inquiries, resolving issues, and providing information about products and services.
◉ Engage with customers through various channels (phone, email, chat, social media) to build and maintain strong relationships.
◉ Diagnose and troubleshoot customer issues, ensuring timely and effective resolution.
◉ Gather feedback from customers and provide insights to the management team for product and service improvements.
◉ Assist new customers in understanding and using products or services effectively.

RECRUITMENT PROCESS (ONSITE PROCESS):
◉ Resume Screening
◉ Assessment Exam
◉ HR interview
◉ Operation Interview
◉ Final Interview
◉ Job Offer

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