COMPANY PROFILE: This company is a multinational banking and financial services company here in the Philippines for over 30 years. This company is a Top and leading bank in Asia.

Position: EDB Consultant/CSR
Company Industry: Banking & Finance
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 35,000 - Php 40,000
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

JOB REQUIREMENT:
⚡Open for Non-Bachelors Degree
⚡At least 2 years of experience as a Customer Service Specialist.
⚡Experience working in a BPO company is an advantage.
⚡Amenable to attend face to face interview once requested
⚡Amenable to be train on site

JOB RESPONSIBILITIES:
⚡Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
⚡Introduce, promote and assist customers with digital banking solutions to meet customer needs.
⚡Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
⚡Manage customer feedback and inquiries effectively.
⚡ Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.

RECRUITMENT PROCESS:
⚡Assessment (ONLINE)
⚡ HR Screening (PHONE)
⚡Operations Interview (FACE TO FACE)
⚡ Reference Check
⚡ Job Offer

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