Company Profile:
One of the multinational manufacturing companies that produce cleaning supplies and other chemical consumables.

Position: Mandarin Customer Order Fulfillment
Industry: Shared Services/Manufacturing Company
Location: Makati City
Schedule: Dayshift Schedule (8:00 am to 5:00 pm OR 9:00 am to 6:00 pm)
Salary: Negotiable
Work Set-up: Work onsite

Benefits: Language allowance, Meal+Rice Allowance, Profit share, HMO, Retirement Fund, 13th Month Pay, SSS, Philhealth, Pag-Ibig, Vacation leave, Sick leave

Requirements of the Job:
✅Can speak, read, and write in Mandarin and English.
✅Bachelor’s Degree graduate.
✅Have experience in Customer Service, Supply Chain, Finance (Accounts Receivable)
✅SAP experience, if no experience in SAP, at least
✅Intermediate to Advanced Level in MS Excel
✅Able to multitask and work under pressure with strong attention to details
Able to work on his initiative and prioritize tasks
✅Values operating in a collaborative and cooperative environment.
✅Demonstrates flexibility and adaptability to changes
✅Has a strong sense of urgency

Responsibilities of Job Application:
✅Order Management – Performs data entry according to established procedures from one or more supported markets.
✅Efficiently manages customer portals for Manual.
✅Executes established stock allocation procedure and error resolution logic, escalates stock availability issues or order errors outside the logic.
✅Identify best-in-class order management practices and apply suitable process enhancements to improve efficiency and effectiveness.
✅Maintains a high level of coordination with Customer Service Teams
✅Proactive order management and anticipating and solving issues relating to customer orders via email and calls
✅Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
✅Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
✅Identifies and implements process improvements and identifies efficiencies and best practices
✅Conducts trade visits with sales representatives if required and visits local country as a representative of SSC as necessary
✅Collaborates with the E-commerce department to solve systems issues
✅Develops and maintains customer service performance reporting systems to assist the local country in the efficient management of its business

Recruitment Process:
✅Paper Screening
✅Initial Interview with HR (Phone Interview)
✅1st Level Interview
✅Final Interview/Berlitz Assessment (Language assessment)
✅Job Offer

HOW TO APPLY:

Register now on our website to be updated with our Job Openings:

https://jknetwork-jobs.com/register

Send your resume to jkopeningsph@gmail.com

For inquiries contact us:
Look for: MS. SHEENA
Telephone Number:(08) 245 2829
Mobile Number: 09175093761
Viber Number: +639176381869
Skype ID: live:.cid.78079fcb3e0ee0d9

Facebook and Messenger Name: RANA DIAZ

https://www.facebook.com/JKMandarinCantoneseOpenings/

Facebook Page Name: Mandarin, Fukien, and Cantonese Job Openings PH

Facebook Group: Chinese Mandarin Speaking group of the Philippines

Linkedin: J-K Mandarin Openings | Rain J-K Network Mandarin IT Job Openings

Tiktok: @jkmandarinteam

Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines

Do you know someone? Refer your friend and we’ll give you a Referral Bonus once they get their dream job through us!

https://jknetwork-jobs.com/register?mode=referer_form

Apply now and bring home an exclusive J-K Network Hoodie once you get hired by any of our clients!