COMPANY PROFILE: This is a Canadian Multinational Company and the largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—deliver a wide range of benefits for your company, clients, and consultants.

Position: Japanese Service Desk
Company Industry: IT/BPO Company
Work Location: McKinley, Taguig City
Salary: Php 75,000 - Php 80,000 (Still Negotiable)
Work Schedule: Dayshift
Work Set-up: Work On Site

JOB REQUIREMENTS:
✔️ Filipino who can speak, read and write Japanese
✔️ Open to N1 or N2, no JLPT required.
✔️ Good written and verbal communication skills in the English and Japanese language
✔️ Preferably Degree holder of any course but not required
✔️ Good computer and IT technical skills
✔️ With strong experiences as a Technical Support/Service Desk
✔️ Willing to undergo training

JOB RESPONSIBILITIES:
✔️ Receive and respond to Japanese user inquiries and requests via phone, chat, portal and email.
✔️ Handles first line incidents from Japanese Users, including troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
✔️ Supports Service Request Management and Service Restoration Management Level 1 of Japanese customers
✔️ Resolve issues utilising excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
✔️ Develop a comprehensive understanding and mastery of all Service Desk tools
✔️ Perform other duties as assigned

RECRUITMENT PROCESS (ONLINE PROCESS):
Paper Screening
Language Interview
Technical Interview
Final Interview
Intent to Offer

HOW TO APPLY:

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