Company Profile:
Global Business Travel Company who works directly with the Japan Embassy. It is one of the top travel management companies that handle corporate travel requirements of various multinational and global companies worldwide..

Position: Japanese Senior Sales Manager
Industry: Travel Agency
Location: Makati City
Salary: Php 70,000 - 100,000 Net
Work Schedule: Dayshift Schedule

Benefits:
• Government Mandated Benefits
• Quarterly performance bonus (50-100% of monthly salary)
• 15 days Sick and 15 days Vacation Leave Credits non convertible to cash
• Travel Discounts

Requirements:
• Japanese National
• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• Minimum of 3-5 years of experience in sales, with a focus on the Japanese market.
• Demonstrated success in achieving and exceeding sales targets.
• With Leadership, communication, and interpersonal skills.
• Ability to travel as needed to meet clients and support the sales team.
• Strong understanding of the Japanese business culture, market trends, and regulatory
environment.
• Proficiency in Japanese and English languages.

Responsibility:
• Customer Satisfaction:
• Attends Japanese clients’ travel needs and concerns and maintains good relationships.
• Answers inquiries from Japanese clients, concerns and complaints on various departmental services, policies and procedures.
• Recommends proper plans of action on all incident reports, complaints against and cited lapses of the department for better and improved process flow and quality of services provided.
• Ensures that Customer Satisfaction Survey on department performance is administered at least once a year to clients and makes recommendations on how to improve department's CUSAT score.

Marketing
• Represents the company in various Japan-related events for sales and marketing purposes
• Sends VHL news letter to Japanese clients
• Prepare ads materials and gather business related info for Japanese reading materials

Staff Management
• Addresses staff queries on Company policies and benefits, addresses issues, resolves
grievances, and staff conflicts.
• Implements all management policies to department team members. Ensures compliance of all
department staff to Company policies and procedures.
• Ensures timely and appropriate setting of objectives with direct reports every beginning of a performance period.
• Ensures that direct reports in leadership roles conduct appropriate and timely setting of objectives with their direct reports, and reviews and approves Individual Performance Objectives endorsed by the same in a timely manner.

Operations Management
• Resolves problems and customer issues of the corporate team
• Prioritizes and schedules the activities of the department given changing department and
corporate goals and based on available resources.
• Monitors the effectiveness of existing work methods and procedures of the department and
implements changes to improve efficiency and productivity of the department.

Budget Management
• Participates in the budget planning process and prepares the budget of the department for approval of Management.
• Monitors adherence of actual spending of the department to approved budgets.
• Reviews, administers, controls and monitors budgets for approved contracts, equipment, assets, facilities and supplies.
• Provides approval and signature for all departmental requests for payments, expenses, budgets.

Contract Management
• Reviews and recommends for approval of Management all major contracts to be entered into by
the Department.
• Implements all approved contracts within the bounds of agreement

Strategic Planning
• Participates in the annual Business Planning process
• Facilitates the Business Planning process in the department.

Recruitment Process:
• Initial interview - onsite
• Language assessment (Zoom interview)
• Final Interview (Could be onsite or via Zoom)
• Job Offer

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