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Japanese Quality Assurance Analyst（HMO /Health Card）
Highly Negotiable
BPO Company
Taguig City
Japanese
Foreigner
Posting Period: 2023/12/13
Job ID: 2236
BPO Company
Taguig City
Highly Negotiable
Posting Period: 2023/12/13
Japanese
Foreigner
Job ID: 2236
BENEFITS :
・Mandated Government Benefits（SSS、Philhealth、Pag-Ibig）
・HMO /Health Card
・Leave Credits (SL, VL)
・Other Allowances
・HMO /Health Card
・Leave Credits (SL, VL)
・Other Allowances
JOB DETAILS :
Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.
Position: Japanese Quality Assurance Analyst
Industry: BPO Company
Location: Taguig City
Salary: Negotiable
Schedule: Shifting schedule
Work Set-up: Onsite
Benefits:
・Mandated Government Benefits
・SSS
・Philhealth
・Pag-Ibig
・HMO /Health Card
・Leave Credits (SL, VL)
・Other Allowances
Requirements:
・Open to Native Japanese with Permanent Visa
・Open to Half-Japanese and Half-Filipino with Native Level proficiency in Japanese
・Preferably fluent in English with excellent communication skills
・Experience in Quality Assurance/ CSR is a big Advantage but not required
・Working in a BPO company will be a Plus
・Open to work in Taguig
Responsibilities:
・Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
・Respond to calls to answer members, client queries.
・Handles supervisor calls from CSR’s to resolve escalated customer concerns.
・Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance ・(QA) goals and metrics on a daily, weekly, and monthly basis.
・Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
・Provides positive and constructive feedback to each team member.
・Responsible for calls from Japanese to English translation required by the client.
Recruitment Process: (Online Interview)
・Paper Screening
・HR Interview
・2nd level interview
・Assessment
・3rd level interview
・Final Interview
If you are interested in the position, please send your resume in English to japanesejobs@gmail.com.
Contact us through:
Globe: 09176381854
Landline: (02) 8245 2829
Kindly look for: Mr. Jeane
If you are looking for more Japanese jobs, please register with us.
http://jknetwork-jobs.com/register
If you are hired through us, you will receive a free gift of our company's goods. We will send you a hoodie, a gimme tumbler and a tote bag to your home. Get them all!
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.
Position: Japanese Quality Assurance Analyst
Industry: BPO Company
Location: Taguig City
Salary: Negotiable
Schedule: Shifting schedule
Work Set-up: Onsite
Benefits:
・Mandated Government Benefits
・SSS
・Philhealth
・Pag-Ibig
・HMO /Health Card
・Leave Credits (SL, VL)
・Other Allowances
Requirements:
・Open to Native Japanese with Permanent Visa
・Open to Half-Japanese and Half-Filipino with Native Level proficiency in Japanese
・Preferably fluent in English with excellent communication skills
・Experience in Quality Assurance/ CSR is a big Advantage but not required
・Working in a BPO company will be a Plus
・Open to work in Taguig
Responsibilities:
・Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
・Respond to calls to answer members, client queries.
・Handles supervisor calls from CSR’s to resolve escalated customer concerns.
・Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance ・(QA) goals and metrics on a daily, weekly, and monthly basis.
・Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
・Provides positive and constructive feedback to each team member.
・Responsible for calls from Japanese to English translation required by the client.
Recruitment Process: (Online Interview)
・Paper Screening
・HR Interview
・2nd level interview
・Assessment
・3rd level interview
・Final Interview
If you are interested in the position, please send your resume in English to japanesejobs@gmail.com.
Contact us through:
Globe: 09176381854
Landline: (02) 8245 2829
Kindly look for: Mr. Jeane
If you are looking for more Japanese jobs, please register with us.
http://jknetwork-jobs.com/register
If you are hired through us, you will receive a free gift of our company's goods. We will send you a hoodie, a gimme tumbler and a tote bag to your home. Get them all!