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Technical Service Manager (Earn up to Php 90,000) | Mandaluyong, City
Php 80,000 to Php 90,000
BPO Company
Mandaluyong City
Non-Bilingual
Filipino
Posting Period: 2024/01/04
Job ID: 2412
BPO Company
Mandaluyong City
Php 80,000 to Php 90,000
Posting Period: 2024/01/04
Non-Bilingual
Filipino
Job ID: 2412
BENEFITS :
📌Company stocks
📌Annual merit increase based on performance
📌15% night shift differential pay
📌Paid Leave with Cash Conversion
📌HMO with free dependents
📌Retirement Plan
📌Life Insurance
📌Employee Assistance Program for mental and social well-being
📌Government-mandated Benefits
📌Annual merit increase based on performance
📌15% night shift differential pay
📌Paid Leave with Cash Conversion
📌HMO with free dependents
📌Retirement Plan
📌Life Insurance
📌Employee Assistance Program for mental and social well-being
📌Government-mandated Benefits
JOB DETAILS :
Company Profile: Top supplier of cloud contact center software, enabling clients all around the world to benefit from cloud innovation.
Position: Technical Service Manager
Industry: BPO Company
Location: Mandaluyong, City
Schedule: Dayshift
Salary: Php 80,000 to Php 90,000
Job Requirements:
🌟Bachelors' degree in IT or any IT related courses
🌟Basic working knowledge API, HTML and Java scripting is a huge plus.
🌟Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
🌟3 years in a software support role
🌟3-5 years of related experience in a consulting or project management role,
🌟Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
Job Responsibilities:
🌟Directly support and troubleshoot technical issues as needed.
🌟Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
🌟Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
Recruitment Process;
🌟Online process until job offer
This is for DIRECT HIRING
For interested applicants, kindly send your resume on our email below:
filipinodirecthirings123@gmail.com
For inquiry you may contact us to 09611090080
THIS IS FOR DIRECT HIRING!
Look for Ms. Cath
For inquiry you may contact us to 09176381957 / 09611090080
You may also check our other Job Openings:
https://jknetwork-jobs.com/
Best Regards,
J-K NETWORK SERVICES
Your trusted I.T and Engineering recruitment company
Position: Technical Service Manager
Industry: BPO Company
Location: Mandaluyong, City
Schedule: Dayshift
Salary: Php 80,000 to Php 90,000
Job Requirements:
🌟Bachelors' degree in IT or any IT related courses
🌟Basic working knowledge API, HTML and Java scripting is a huge plus.
🌟Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
🌟3 years in a software support role
🌟3-5 years of related experience in a consulting or project management role,
🌟Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
Job Responsibilities:
🌟Directly support and troubleshoot technical issues as needed.
🌟Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
🌟Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
Recruitment Process;
🌟Online process until job offer
This is for DIRECT HIRING
For interested applicants, kindly send your resume on our email below:
filipinodirecthirings123@gmail.com
For inquiry you may contact us to 09611090080
THIS IS FOR DIRECT HIRING!
Look for Ms. Cath
For inquiry you may contact us to 09176381957 / 09611090080
You may also check our other Job Openings:
https://jknetwork-jobs.com/
Best Regards,
J-K NETWORK SERVICES
Your trusted I.T and Engineering recruitment company