Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.

Position: Japanese Quality Assurance Analyst
Industry: BPO Company
Location: Taguig City
Salary: Php 100,000 Gross
Schedule: Shifting schedule
Work Set-up: Onsite

Benefits:
• Mandated Government Benefits
• SSS
• Philhealth
• Pag-Ibig
• HMO /Health Card
• Leave Credits (SL, VL)
• Other Allowances

Requirements:
• Open to Native Japanese With Permanent Visa
• Open to Half-Japanese and Half-Filipino with Native Level proficiency in Japanese
• Preferably fluent in English with excellent communication skills
• Experience in Quality Assurance/ CSR is a big Advantage but not required
• Working in a BPO company will be a Plus
• Open to work in Taguig

Responsibilities:
• Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
• Respond to calls to answer members, client queries.
• Handles supervisor calls from CSR’s to resolve escalated customer concerns.
• Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance (QA) goals and metrics on a daily, weekly, and monthly basis.
• Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
• Provides positive and constructive feedback to each team member.
• Responsible for calls from Japanese to English translation required by the client.

Recruitment Process: (Online Interview)
• Paper Screening
• HR Interview
• 2nd level interview
• Assessment
• 3rd level interview
• Final Interview

Contact us through (連絡先):
Globe: 09176381854
Landline: (02) 8245 2829
宛先Kindly look for: Ms. Venus

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