Company Profile:
One of the experts from a professional IT consulting and services organisation in the Philippines.

Position: Japanese Service Desk Agent
Industry: Japanese IT Company
Location: Cebu
Salary: Php 75,000 - 120,000 Gross
Work Schedule: Shifting schedule
Work Set Up: Onsite

Benefits:
• Government Mandated Benefits (SSS, Philhealth, Pag-Ibig)
• Medical/HMO Benefits
• Performance Bonus
• Leaves convertible to cash
• Life Insurance coverage
• 13th Month Pay

Requirements:
• Open for Native Japanese Candidate
• JLPT N1 - N2 Passer
• Good English Communication skills
• BPO experience is a plus
• Open for HS Graduates with at least 5 years relevant experience
• Should be amenable to report onsite daily

Responsibilities:
• To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.
• Key Accountability
• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Business Awareness. Develops an understanding of the customer's environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place.

Recruitment Process:
• HR Remote Interview (20 mins)
• Online Exams (20 mins)
• Technical Remote Interview (30 mins)
• Manager’s Remote Final Interview (30 mins)
• Remote Job Offer discussion (1-2 hours) – we issue offer letter up for candidate’s digital signature

Contact us through (連絡先):
Globe: 09176381854
Landline: (02) 8245 2829
宛先Kindly look for: Ms. Venus

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http://jknetwork-jobs.com/register

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