Company Profile: The biggest and the World’s Most popular marketplace for authentic products such as electronics, household, books, video games, and even software. They are currently one of the most used online platforms around the world.

Position: Mandarin Operations Manager
Location: Pasay City
Salary: Php 120,000 - Php 150,000
Industry: Shared Services Company/Biggest Online Marketplace
Schedule: Dayshift and Mid shift (2 days off)
Work Setup: Work On-site

Responsibilities:
✨ Manage the day-to-day operation including resource planning and implementing effective strategies and operations.
✨ Act as a subject matter and main contact person to stakeholders to ensure that the process and policy strategies will execute effectively.
✨ Manage workforce; attendance, performance and behavior and resolve any challenges in performance.
✨ Manages multiple high-visibility and complex cross-functional projects, resolving conflicts and assessing the impact of strategic initiatives.
✨ Leads from medium to large complex, cross-functional strategic projects and opportunities
✨ Evaluate quality controls, monitoring program KPIs
✨ Drive improvements and identify key investment areas for the workforce and prioritize based on the business needs


Requirements:
✨ Proficient in Mandarin and English language
✨ Bachelor Degree in any course.
✨ At least 2-5 years of relevant working experience in call center/telemarketing environment, customer service, investigations, project management, etc.
✨ Experience in leading a team in a call center environment would be an added advantage.
✨ 3-5 years managerial experience in any corporate field.

APPLY NOW!

For interested applicants, you may send your resume to jkopeningsph@gmail.com or mandarinjobs@jp-network-e.com

For more inquiries, you may contact us through:
Email: jkchinesejobs@gmail.com | mandarinjobs@jp-network-e.com
Contact No: 09178139678 | 245 2829
Skype: live:mandarinjobs
Please look for: Ms. Kai