COMPANY PROFILE: This is a World BPO Company in Asia/Pacific. In addition to providing BPO services such as contact center and back-office operations for the Philippines market, and operation services for smartphone websites and applications.

Position:‌ ‌ Mandarin Operations Manager
Type‌ ‌of ‌job:‌ ‌ Emails and Calls Job
Location:‌ ‌ Should be open to report in Quezon City or Ortigas
Schedule:‌ Shifting Schedule
Industry:‌ ‌ BPO Company
Salary: ‌‌ Php 125,000
Work Set-up: Work On-site

Requirements of Job Application:
✅Proficient in Mandarin and English language.
✅Bachelor's graduate of any courses.
✅Have 4 years of related work experience as a Managerial
✅Have experience in the multinational BPO / Call Center industry.
✅Has Six Sigma Certification is an advantage

Responsibilities of the Job:
✅Develop and improve coaching skills of all leaders
✅Manage escalated transactions from clients/customers/team members
✅Review, plan and update leave requests from all levels
✅Update team members on process and policies changes rolled out by client
✅Participate/Organize weekly meeting on project updates
✅Complete the needs of reporting such as Operations Health Check, EWS Process & its Analysis etc
✅Able to compute profit and loss of the project
✅Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations
✅Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements
✅Prepare, develop and present project’s performances to client

Recruitment Process:
✅Paper Screening
✅Initial Screening and interview: JK
✅Online Assessment (Logical Exam)
✅PPT: Business review type.
✅Initial Interview with the HR
✅Excel Exam with HR
✅Final Interview
✅Job Offer

HOW TO APPLY:
Register now on our website to be updated with our Bilingual Job Openings: https://jknetwork-jobs.com/register
Send your resume to: jkrecruit@jp-network-e.com

Contact us for more inquiries:
Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
Sun/Smart: (+63) 969-321-0130
Skype: jkrecruit
Look for: Ms. Miles

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