Norwegian Service Desk Analyst (Hybrid Set-up + Free visa Process)
Php 80,000 - Php 90,000 gross
BPO Company
Pasig City
English, Norwegian
Job ID: 4383
BPO Company
Pasig City
Php 80,000 - Php 90,000 gross
English, Norwegian
Job ID: 4383
💡 Sick Leave
💡 Vacation Leave
💡 Medical Insurance
💡 Night Shift Differential Pay
💡 Free Visa processing
💡 Equipment will be provided
💡 Relocation Assistance for 1 month for those applicant located abroad
💡 Can process applicants located outside the Philippines
💡 Other benefits will be discussed during the job offer
Company Profile: This is a Canadian Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants.

Position: Norwegian Service Desk Analyst
Industry: IT/BPO Company
Location: McKinley, Taguig City
Salary: Php 80,000 - Php 90,000 gross
Schedule: Shifting
Work Set-up: Hybrid Set-up

💡 Proficient in Norwegian and English Language
💡 At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
💡 Knowledgeable in Computer application
💡 Computer and internet savvy - can navigate through Windows/Internet with ease.
💡 Experience in handling IT or Technical Support is a plus
💡 BPO experience is an advantage

💡 Assist Norwegian customers with their concerns about a specific account
💡 Provides basic troubleshooting for customers
💡 Set up new users' accounts and profiles and resolve password issues
💡 Attend to inquiries from customers regarding hardware or software problems of computer
💡 Analyse call logs or ticket requests to detect common trends and underlying problems
💡 Responding to the concerns of the clients via phone call or email
💡 Perform other related tasks

Recruitment Process:
💡 Resume Screening
💡 Initial Interview
💡 Language Interview
💡 Technical Interview
💡 Hiring Manager’s Interview
💡 Job Offer


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