Company Profile: This is a Canadian Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants.

Position: Norwegian Service Desk Analyst
Industry: IT/BPO Company
Location: McKinley, Taguig City
Salary: Php 80,000 - Php 90,000 gross
Schedule: Shifting
Work Set-up: Onsite

Benefits:
📌 Sick Leave
📌 Vacation Leave
📌 Medical Insurance
📌 Night Shift Differential Pay
📌 HMO
📌 Free Visa processing
📌 Relocation Assistance for 1 month for those applicant located abroad
📌 Can process applicants located outside the Philippines
📌 Other benefits will be discussed during the job offer

Requirements:
📌 Proficient in Norwegian and English Language
📌 At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
📌 Knowledgeable in Computer application
📌 Computer and internet savvy - can navigate through Windows/Internet with ease.
📌 Experience in handling IT or Technical Support is a plus
📌 BPO experience is an advantage

Responsibilities:
📌 Assist Norwegian customers with their concerns about a specific account
📌 Provides basic troubleshooting for customers
📌 Set up new users' accounts and profiles and resolve password issues
📌 Attend to inquiries from customers regarding hardware or software problems of computer
📌 Analyse call logs or ticket requests to detect common trends and underlying problems
📌 Responding to the concerns of the clients via phone call or email
📌 Perform other related tasks

Recruitment Process:
📌 Resume Screening
📌 Initial Interview
📌 Language Interview
📌 Technical Interview
📌 Hiring Manager’s Interview
📌 Job Offer

HOW TO APPLY:

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