COMPANY PROFILE:
Philippine outsourcing and service provider. We leverage our extensive experience in the service provider industry to provide professional service and marketing.

Position: Japanese CRM/Retention Specialist
Company Industry: Online Gaming
Work Location: Ayala, Makati
Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM
Salary: Negotiable
Work Set Up: Onsite

JOB REQUIREMENTS:
✨Experience in CRM or marketing roles
✨Strong communication and data analysis skills
✨Familiarity with email marketing tools and CRM tools, including segmentation, targeting, and communication understanding
✨Adaptability to a dynamic environment
✨Ability to handle multiple tasks simultaneously

JOB RESPONSIBILITIES:
✨Develop and execute retention strategies to improve customer LTV.
✨Create and manage customer communication programs, including email, SMS, push notifications, and in-app messages.
✨Analyze customer data to identify trends and behaviors obtained through retention strategies.
✨Plan and execute campaigns and promotions to encourage repeat engagement and improve customer participation rates.
✨Interact with product, marketing, and customer service teams.
✨Conduct A/B testing and data analysis to measure campaign effectiveness and identify areas for improvement.
✨Ensure compliance with regulations and guidelines related to customer communication and promotions.
✨Manage customer segmentation and targeting to ensure appropriate and personalized communication.
✨Identify opportunities to enhance the customer experience and implement changes through cross-functional collaboration.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
✨Paper screening
✨HR interview
✨Final interview
✨Job offer

HOW TO APPLY:
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Send your resume to: jk.japaneseopenings@gmail.com

For inquiries contact us:
Look for: Atasha
Telephone Number: (02) 8245 2829
Mobile Number/Viber Number: 09176381854

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