Japanese Support Manager ( Earned up to Php 90, 000 + Regular Salary Increase)
Php 60,000 - Php 90,000
Japanese IT Company
Cebu
English, Japanese
Foreigner
Job ID: 5427
Japanese IT Company
Cebu
Php 60,000 - Php 90,000
English, Japanese
Foreigner
Job ID: 5427
BENEFITS :
💥 Competitive Compensation and Benefits Package
💥 Performance-based management bonus
💥 Competitive HMO + Life Insurance Package with option to include dependent
💥 Regular Salary Increase, depending on company performance
💥 Continuous career growth through the annual setting of goals/objectives
💥 Company-sponsored social events such as team building, summer outing, sports, karaoke, and other fun activities.
💥 Long Christmas Holidays
💥 FREE Japanese Lessons
💥 Retirement Pay when the minimum number of years is reached
JOB DETAILS :
COMPANY PROFILE:
This Japanese company has been operating in Manila since 2011 and has expanded their operations in Cebu. They specialize in offsite development, web-based systems, cloud computing and mobile application development.

Position: Japanese Support Manager
Industry: Japanese IT Company
Location: Cebu City
Salary: Php 60,000 - Php 90,000
Schedule: Dayshift (8AM – 5PM, M-F)
Work set-up: Onsite

JOB REQUIREMENTS:
💥Bachelor’s degree in any courses
💥JLPT N1 - N2 passer
💥 With people management skills - handling more than 5 team members is advantage
💥Well-versed in communicating with Japanese clients
💥 Highly experienced with project management skills
💥 Willing to work in Cebu
💥 Japanese Resume is highly recommended

JOB RESPONSIBILITIES:
💥 Handle escalations reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
💥Create reports on weekly/monthly Japanese help desk performance
💥 Responsible in translating inquiries from Japanese to English and vice versa, and escalate as needed
💥 Analyze relevant data and initiate process improvements in problem areas
💥 Responsible in managing and handling 5 members in helpdesk department

RECRUITMENT PROCESS:
💥 Paper Screening
💥 HR Interview & Technical Exam (2 hours)
💥 Technical Interview
💥 Final Interview

HOW TO APPLY:

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