Norwegian Helpdesk Specialist (Earn Up to Php 90,000 + Nightshift Differential Pay)
Php 80,000 - Php 90,000 gross
IT/BPO Company
Taguig City
English, Norwegian
Multilingual-Filipino
Job ID: 5469
IT/BPO Company
Taguig City
Php 80,000 - Php 90,000 gross
English, Norwegian
Multilingual-Filipino
Job ID: 5469
BENEFITS :
❍ Sick Leave
❍ Vacation Leave
❍ Medical Insurance
❍ Night Shift Differential Pay
❍ HMO
❍ Relocation Assistance for 1 month for those applicant located abroad
❍ Other will be discussed by the client
JOB DETAILS :
COMPANY PROFILE: This is a Canadian Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants.

Position: Norwegian Helpdesk Specialist
Company Industry: IT/BPO Company
Work Location: McKinley, Taguig City
Salary: Php 80,000 - Php 90,000 gross
Work Schedule: Shifting
Work Set-up: Work Onsite

JOB REQUIREMENTS:
❍ Filipino national who can speak, read, and write Norwegian and English language fluently
❍ At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
❍ Excellent technical and computer skills
❍ BPO experience is an advantage
❍ Willing to work onsite and on a shifting schedule

JOB RESPONSIBILITIES:
❍ Assist Norwegian customers with their concerns about a specific account
❍ Provides basic troubleshooting for customers
❍ Set up new users' accounts and profiles and resolve password issues
❍ Attend to inquiries from customers regarding hardware or software problems of computer
❍ Analyze call logs or ticket requests to detect common trends and underlying problems
❍ Responding to the concerns of the clients via phone call or email
❍ Perform other related tasks

RECRUITMENT PROCESS (ONLINE PROCESS):
❍ Resume Screening
❍ Initial Interview
❍ Language Interview
❍ Technical Interview
❍ Hiring Manager’s Interview
❍ Job Offer

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