JOB DETAILS :

Company Profile: The pioneer and leading manufacturing of world’s Best medical devices in Korea. This American Health medical device company is widely used in hospitals for diagnostics. The company is hiring for Korean technical Support to assist their Medical partners. This is a fortune 500 leading brand for healthcare.

Position: Korean Technical Helpdesk (Medical Devices)
Industry: Leading brand of medical devices
Location: BGC, Taguig City
Dept: Technical Support Department
Salary: P100,000 -120,000 (High Basic Salary)
Schedule: Monday to Friday (5 days a week) 9am to 6pm - Dayshift
Work Setup: Work Onsite

JOB REQUIREMENTS:
⭐Korean national proficient in English language
⭐Filipino can speak, read, and write Korean and English language
⭐Degree holder or any course (Engineer, Science, medical or Technical)
⭐Having Has technical support background is an advantage
⭐Has worked in BPO set up
⭐Has customer service and technical support exposure is a huge advantage
⭐Willing to work onsite in Taguig
⭐Can start ASAP

JOB RESPONSIBILITIES:
⭐Guide the Korean users of the proper use of the device
⭐Assist the users on step by step guide to properly handle and maintain the device
⭐Assist medical representative with their concerns on a particular device
⭐Help Korean Medical Technician in trouble shooting the device
⭐Assist the Med tech on how to escalate the technical issues
⭐Answer inquiries of users via email, chat and calls
⭐Help customers on how to use the manual of the device
⭐Read and familiarize the manuals written in Korean language

RECRUITMENT PROCESS:
⭐Initial Interview
⭐Language Assessment (Virtual)
⭐Hiring Team Interview with Filipino HR with written assessment (F2F)

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