COMPANY PROFILE: One of the leading Multinational Contact Centers that provides world-class customer service experience and now handling I-Gaming accounts.

Position: Mandarin Chat Support Advisor
Company Industry: BPO Company
Work Location: Cebu City
Salary: Php 80,000 - Php 100,000
Work Schedule: Shifting Schedule (2 Days Off)
Work Setup: Onsite

REQUIREMENTS OF THE JOB:
➤ Proficient in Mandarin and Conversational in English language.
➤ Open to Bachelor's graduate and undergraduate of any courses.
➤ BPO experience is not required but is a big advantage
➤ Customer Service experience is a big advantage
➤ Can work in a shifting schedule.
➤ Open to work in Cebu City

RESPONSIBILITIES OF JOB APPLICATION:
➤ Answer inquiries of customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
➤ First-level support to consumer conversations feedback, issue resolution, records case information and data across multiple channels.
➤ Providing solutions to Level 1 consumer problems involves troubleshooting and researching solutions.
➤ Ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures.
➤ Accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.

RECRUITMENT PROCESS (ONLINE PROCESS):
➤ Resume screening
➤ Recruitment Interview
➤ Operations Interview
➤ Mandarin Language Assessment
➤ Job Offer

HOW TO APPLY:

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Contact us for more inquiries:
Look for: Ms. Alena
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