Mandarin Chat Support Advisor (Salary is up to Php 100,000)
Php 80,000-Php 100,000
BPO Company
Cebu
English, Mandarin
Multilingual-Filipino
Job ID: 5860
BPO Company
Cebu
Php 80,000-Php 100,000
English, Mandarin
Multilingual-Filipino
Job ID: 5860
BENEFITS :
✅Monthly incentives ( based on your KPI and attendance )
✅13th month ( annual )
✅Applicable to the promos and discounts of the company
✅Leave credits
✅HMO upon regularisation
JOB DETAILS :
COMPANY PROFILE: One of the leading Multinational Contact Centers that provides world-class customer service experience and now handling I-Gaming accounts.

Position: Mandarin Chat Support Advisor
Company Industry: BPO Company
Work Location: Cebu City
Work Schedule: Shifting Schedule
Salary: Php 80,000-Php 100,000
Work Set Up: Work On-site

REQUIREMENTS OF THE JOB:
✅Proficient in Mandarin language and Conversational in English language.
✅Open to Bachelor's graduates and undergraduates of any courses.
✅BPO experience is not required but is an advantage.
✅Customer Service experience is a big advantage.
✅Can work in a shifting schedule.

RESPONSIBILITIES OF JOB APPLICATION:
✅Answer inquiries of customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
✅First-level support to consumer conversations feedback, issue resolution, records case information and data across multiple channels.
✅Providing solutions to Level 1 consumer problems involves troubleshooting and researching solutions.
✅Ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures.
✅Accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.

RECRUITMENT PROCESS: (ONLINE INTERVIEW)
✅Paper Screening
✅Recruitment Interview
✅Operations Interview
✅Mandarin Language Assessment
✅Job Offer

HOW TO APPLY:

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