Australian Customer Support Manager (Dayshift + Earn Up to PHP 125,000)
Php 100,000 - Php 125,000 gross
BPO Company
Quezon City
Australian English, English
Foreigner
Job ID: 6081
BPO Company
Quezon City
Php 100,000 - Php 125,000 gross
Australian English, English
Foreigner
Job ID: 6081
BENEFITS :
◉ Sick Leave
◉ Vacation Leave
◉ HMO
◉ Insurance
◉ Government Mandated Benefits
◉ Other benefits will be discussed during the job offer
JOB DETAILS :
COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: Australian Customer Support Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite


JOB REQUIREMENTS:
◉ Proficient in speaking, reading, and writing English
◉ Must be an American, Australian, or British National
◉ Open to Graduate or undergraduates
◉ With working experience as a Customer Support Manager in a BPO Set-up
◉ Willing to work in Quezon City

JOB RESPONSIBILITIES:
◉ Setting a clear mission and deploying strategies focused towards that mission
◉ Provide additional upskilling or learning opportunities for team members
◉ Take ownership of customer's issues and follow problems through to resolution
◉ Maintain an orderly workflow according to priorities
◉ Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

RECRUITMENT PROCESS (ONLINE PROCESS):
◉ Resume Screening
◉ Initial Interview (HR Interview)
◉ Skills Interview
◉ Final Interview
◉ Job Offer

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