American Customer Service Support Manager ( Dayshift work schedule)
Php 100,000 - Php 125,000 (Still negotiable)
BPO Company
Quezon City
English
Foreigner
Job ID: 6093
BPO Company
Quezon City
Php 100,000 - Php 125,000 (Still negotiable)
English
Foreigner
Job ID: 6093
BENEFITS :
◉ Sick Leave
◉ Vacation Leave
◉ HMO
◉ Insurance
◉ Government Mandated Benefits
◉ Other benefits will be discussed during the job offer
JOB DETAILS :
COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: American Customer Service Support Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite

JOB REQUIREMENTS:
◉ Must be an American, Australian, or British National
◉ Proficient in speaking, reading, and writing English
◉ Open to Graduate or undergraduates
◉ With working experience as a Customer Support Manager in a BPO Set-up
◉ Willing to work in Quezon City
◉ Can start as soon as possible

JOB RESPONSIBILITIES:
◉ Keep accurate records and document customer service actions and discussions
◉ Supervising day-to-day operations in the customer service department.
◉ Implementing an effective customer loyalty program.
◉ Assessing service statistics and preparing detailed reports on your findings.
◉ Hiring and training new customer service agents.

RECRUITMENT PROCESS (ONLINE PROCESS):
◉ Resume Screening
◉ Initial Interview (HR Interview)
◉ Skills Interview
◉ Final Interview
◉ Job Offer

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