COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: Australian Customer Service Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite

JOB REQUIREMENTS:
➤ Proficient in speaking, reading, and writing English
➤ Must be an American, Australian, or British National
➤ Open to Graduate or undergraduates
➤ With working experience as a Customer Support Manager in a BPO Set-up
➤ Willing to work in Quezon City

JOB RESPONSIBILITIES:
➤ Developing and implementing customer service policies and procedures to ensure consistent service quality
➤ Leading, hiring, and training customer service team members to deliver excellent service standards
➤ Setting clear customer support goals and KPIs, and monitoring team performance against these metrics.
➤ Handling complex customer complaints or inquiries that require a higher level of support or escalation
➤ Analyzing customer feedback and service data to identify trends and areas for improvement

RECRUITMENT PROCESS (ONLINE PROCESS):
➤ Resume Screening
➤ Initial Interview (HR Interview)
➤ Skills Interview
➤ Final Interview
➤ Job Offer

HOW TO APPLY:

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Look for: Ms. Alena
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