COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: American Customer Support Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite

JOB REQUIREMENTS:
➤ Proficient in speaking, reading, and writing English
➤ Must be an American, Australian, or British National
➤ Open to Graduate or undergraduates
➤ With working experience as a Customer Support Manager in a BPO Set-up
➤ Willing to work in Quezon City

JOB RESPONSIBILITIES:
➤ Helping to develop and implement customer service policies in an organisation
➤ Finding ways to measure customer satisfaction and improve services
➤ Managing a team of customer service staff
➤ Facilitating effective communication channels between customers and the company
➤ Motivating and fostering a supportive and collaborative team environment to maintain high levels of morale and engagement

RECRUITMENT PROCESS (ONLINE PROCESS):
➤ Resume Screening
➤ Initial Interview (HR Interview)
➤ Skills Interview
➤ Final Interview
➤ Job Offer

HOW TO APPLY:

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Look for: Ms. Alena
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