COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: British Customer Care Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite

JOB REQUIREMENTS:
➤ Proficient in speaking, reading, and writing English
➤ Must be an American, Australian, or British National
➤ Open to Graduate or undergraduates
➤ With working experience as a Customer Support Manager in a BPO Set-up
➤ Willing to work in Quezon City

JOB RESPONSIBILITIES:
➤ Leading and managing the service department, ensuring efficient service delivery and customer satisfaction
➤ Managing the customer service budget and ensuring resources are used efficiently.
➤ Implementing customer relationship management (CRM) systems and leveraging technology to enhance service delivery
➤ Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions
➤ Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills, and resolving conflicts in a professional and effective manner

RECRUITMENT PROCESS (ONLINE PROCESS):
➤ Resume Screening
➤ Initial Interview (HR Interview)
➤ Skills Interview
➤ Final Interview
➤ Job Offer

HOW TO APPLY:

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Look for: Ms. Alena
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