Japanese Team Lead + Php 100,000 - 115,000 (Negotiable)
Php 100,000 - 115,000 (Negotiable)
BPO Company
Taguig City
English, Japanese
Multilingual-Filipino
Job ID: 6191
BPO Company
Taguig City
Php 100,000 - 115,000 (Negotiable)
English, Japanese
Multilingual-Filipino
Job ID: 6191
BENEFITS :
Benefits:
🦋 All government mandated benefits
🦋 HMO on Day 1 with 1 Free dependent (max of 3 enrollees last 2 to employee’s cost)
🦋 Health care Insurance
🦋 Paid Leaves (Vacation, Bereavement, Sick)
🦋 Quarterly converted Sick leaves
🦋 Company Equipment Provided
JOB DETAILS :
Company Profile:
IT Company Service that offers customer service,sales, marketing, inventory logistics, or finance. They deliver a range of services from premium tech support to analytics to IoT based solutions.

Position: Japanese Team Lead
Industry: IT Company/BPO Company
Location: BGC. , Taguig
Salary: Php 100,000 - 115,000 (Negotiable)
Work Schedule: Dayshift (9AM - 6PM | weekends off)
Work Set Up: Work From Home

Requirements:
🦋 JLPT N1 - N2 Passer or Level (No Certificate Required)
🦋 Open to native and non-native speakers
🦋 Must have a background in any customer service industry in a BPO
🦋 Have experience as a Team Leader / Supervisor / People Manager in a call center set up (familiar with coaching methodologies, QA evaluations and handling kpi scores of agents)
🦋 Strong internet connection and space to work at home (WORK FROM HOME) 9 AM to 6 PM shift
🦋 Must have a strong command in the English language

Main Duties and Responsibilities:
🦋 In charge of guiding and leading a team of Japanese speaking customer service agents towards organisational goals and to guarantee consistent achievements of key performance metrics.
🦋 Ensure accurate and timely communication of client and campaign issues to managers.
🦋 To ensure that all calls are handled professionally.

Recruitment Process:
🦋 Paper Screening
🦋 Written Assessment
🦋 Initial Interview (HR)
🦋 Final Interview
🦋 Job offer

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