COMPANY PROFILE: This is a jewelry and watches manufacturing company. They are well known for producing and distributing quality timepieces and jewelry worldwide.

Position: French Client Support Specialist
Company Industry: Jewelry Manufacturing Company
Work Location: Lapu-Lapu, Cebu City
Salary: Php 60,000 - Php 70,000 gross
Work Schedule: Nightshift | Shifting
Work Set-up: Work Onsite

JOB REQUIREMENTS:
◉ Filipino national who can speak, read, and write French language
◉ Proficient in both French and English
◉ Customer Service experience is a plus
◉ Willing to work in Lapu-Lapu City, Cebu, Philippines
◉ Willing to work onsite

JOB RESPONSIBILITIES:
◉ Acting as the first point of contact for client inquiries, concerns, and requests, ensuring a prompt and reliable response
◉ Resolving client issues and complaints with a solutions-oriented approach, aiming to maintain and improve client trust
◉ Training and guiding clients through new features, updates, or changes to services
◉ Providing clients with comprehensive product or service information, including guidance and support on usage
◉ Assist in Tracking and distributing information of orders

RECRUITMENT PROCESS (ONSITE PROCESS):
◉ Resume Screening
◉ Assessment Exam
◉ HR interview
◉ Operation Interview
◉ Final Interview
◉ Job Offer

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