COMPANY PROFILE: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.

Position: Spanish Help Desk Representative
Company Industry: BPO Company
Work Location: BGC, Taguig City
Salary: PHP 67,000 gross
Work Schedule: Midshift or Nightshift
Work set-up: Temporary Hybrid - work onsite once a week

JOB REQUIREMENTS:
◉Native Spanish Speakers located in the Philippines
◉Conversational to Fluent inEnglish
◉Open for graduate and undergraduates
◉At least 1 year of BPO experience
◉Can start as soon as possible

JOB RESPONSIBILITIES:
◉Incharge of taking calls, email and chat from customers inquries and complaints by providing the best customer service
◉Perfrom basic troubleshooting regarding with the products and services issues
◉Prepare reports by gathering data collected during customer interactions
◉Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries
◉Participate in team meetings regarding with the company's goals
◉Perform other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):
◉Resume Screening
◉Initial Interview
◉Validation of documents (VISA and Passport) for Expat Specialist approval
◉Internet Speed Test (25 MBPS required)
◉Written Assessment – with timer 60 minutes
◉Team Lead Interview - 30 minutes
◉Final Interview - 1 hour
◉Job Offer

HOW TO APPLY:

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Contact us for more inquiries:
Look for: Ms. Miles
📲 Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
📲 Viber: (+63) 917-638-1962
💻 Skype: jkrecruit

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