Spanish Help Desk Analyst (Php 67,000 gross + Hybrid Set-Up)
Php 67,000 gross
BPO Company
Taguig City
English, Spanish
Foreigner
Job ID: 6809
BPO Company
Taguig City
Php 67,000 gross
English, Spanish
Foreigner
Job ID: 6809
BENEFITS :
➤Free working visa processing
➤HMO plus 3 free dependents
➤Life and Accident Insurance
➤Sick Leave
➤Vacation Leave
➤Monthly Performance Bonus
➤Annual Increase
➤Work equipment provided by the company - work onsite
➤Other benefits will be discussed during the job offer
JOB DETAILS :
COMPANY PROFILE: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.

Position: Spanish Help Desk Analyst
Company Industry: BPO Company
Work Location: BGC, Taguig City
Salary: PHP 67,000 gross
Work Schedule: Midshift or Nightshift
Work set-up: Temporary Hybrid - work onsite once a week

JOB REQUIREMENTS:
➤Native Spanish Speakers located in the Philippines
➤Conversational to Fluent inEnglish
➤Open for graduate and undergraduates
➤At least 1 year of BPO experience
➤Can start as soon as possible

JOB RESPONSIBILITIES:
➤Responsible for all calls, email and chat from customer's inquiries and complaints by providing the best customer service
➤Listen and resolve customer's concerns, issues, or questions
➤Prepare reports by gathering data collected during customer interactions
➤Escalating inquiries to the appropriate team, when necessary
➤Checking product or service availability
➤Updating and maintaining records of customer interactions
➤Participate in team meetings and achieve targets needed
➤Accomplish other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):
➤Resume Screening
➤Initial Interview
➤Validation of documents (VISA and Passport) for Expat Specialist approval
➤Internet Speed Test (25 MBPS required)
➤Written Assessment – with timer 60 minutes
➤Team Lead Interview - 30 minutes
➤Final Interview - 1 hour
➤Job Offer

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