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Spanish Customer Support Team Leader - Healthcare Account (Hybrid Set-up)
Php 90,000 gross
BPO Company
Pasay City
Spanish
Multilingual-Filipino
Posting Period: 2023/06/02
Job ID: 958
BPO Company
Pasay City
Php 90,000 gross
Posting Period: 2023/06/02
Spanish
Multilingual-Filipino
Job ID: 958
BENEFITS :
✅ HMO on Day 1
✅ Government-mandated benefits
✅ Competitive salary package
✅ Sick Leave
✅ Vacation Leave
✅ Performance incentives
✅ 2 days off per week
✅ Other incentives
✅ Equipment will be shouldered by the company
✅ Government-mandated benefits
✅ Competitive salary package
✅ Sick Leave
✅ Vacation Leave
✅ Performance incentives
✅ 2 days off per week
✅ Other incentives
✅ Equipment will be shouldered by the company
JOB DETAILS :
Company Profile: This company is supporting customer care, finance and accounting, sales/marketing, back office, healthcare and providing strategic advantage to their clients.
Position: Spanish Customer Support Team Leader - Healthcare Account
Industry: BPO Company
Location: Pasay City
Salary: PHP 90,000 gross
Schedule: Nightshift
Work set-up: Hybrid (Office visits are standard 3-4 times per month)
Requirements:
🟣 Preferably Degree holder
🟣 Experience in Spanish language is a plus
🟣 3-5 years Supervisor, Team Lead experience or SME handling Healthcare Account
🟣 3 years and above in a healthcare environment
🟣 Experience with Epic EHR software is ideal but not required
Responsibilities:
🟣 Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives
🟣 Manage relationship with internal and external clients of the call centre
🟣 Monitor the activities to ensure all service levels committed are met and exceeded
🟣 Implementing strategies that team members use to achieve a goal,
🟣 Report on KPIs and track customer service metrics
Recruitment Process:
🟣 Resume Screening
🟣 Initial Interview
🟣 Language assessment (Both written and verbal)
🟣 Operations Manager’s Interview
🟣 Client Interview
🟣 Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Bilingual Job Openings: 🌐 https://jknetwork-jobs.com/register
Send your resume to: 📧 jkrecruit@jp-network-e.com
Contact us for more inquiries:
📲 Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
📲 Sun/Smart: (+63) 969-321-0130
💻 Skype: jkrecruit
Look for: Ms. Alena
Visit our Facebook Account for more job openings and updates!
https://www.facebook.com/profile.php?id=100085472611678
Linkedin: https://www.linkedin.com/in/european-and-latin-american-openings-180181162/
Don’t forget to refer to your friends!
We give referral bonus for every successful hire.
https://jknetwork-jobs.com/register?mode=referer_form
Want to know the right job for you? Talk to us.
Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!
Position: Spanish Customer Support Team Leader - Healthcare Account
Industry: BPO Company
Location: Pasay City
Salary: PHP 90,000 gross
Schedule: Nightshift
Work set-up: Hybrid (Office visits are standard 3-4 times per month)
Requirements:
🟣 Preferably Degree holder
🟣 Experience in Spanish language is a plus
🟣 3-5 years Supervisor, Team Lead experience or SME handling Healthcare Account
🟣 3 years and above in a healthcare environment
🟣 Experience with Epic EHR software is ideal but not required
Responsibilities:
🟣 Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives
🟣 Manage relationship with internal and external clients of the call centre
🟣 Monitor the activities to ensure all service levels committed are met and exceeded
🟣 Implementing strategies that team members use to achieve a goal,
🟣 Report on KPIs and track customer service metrics
Recruitment Process:
🟣 Resume Screening
🟣 Initial Interview
🟣 Language assessment (Both written and verbal)
🟣 Operations Manager’s Interview
🟣 Client Interview
🟣 Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Bilingual Job Openings: 🌐 https://jknetwork-jobs.com/register
Send your resume to: 📧 jkrecruit@jp-network-e.com
Contact us for more inquiries:
📲 Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
📲 Sun/Smart: (+63) 969-321-0130
💻 Skype: jkrecruit
Look for: Ms. Alena
Visit our Facebook Account for more job openings and updates!
https://www.facebook.com/profile.php?id=100085472611678
Linkedin: https://www.linkedin.com/in/european-and-latin-american-openings-180181162/
Don’t forget to refer to your friends!
We give referral bonus for every successful hire.
https://jknetwork-jobs.com/register?mode=referer_form
Want to know the right job for you? Talk to us.
Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!