Spanish Customer Support Team Leader - Healthcare Account (Hybrid Set-up)
Php 90,000 gross
BPO Company
Pasay City
Job ID: 958
BPO Company
Pasay City
Php 90,000 gross
Job ID: 958
✅ HMO on Day 1
✅ Government-mandated benefits
✅ Competitive salary package
✅ Sick Leave
✅ Vacation Leave
✅ Performance incentives
✅ 2 days off per week
✅ Other incentives
✅ Equipment will be shouldered by the company
Company Profile: This company is supporting customer care, finance and accounting, sales/marketing, back office, healthcare and providing strategic advantage to their clients.

Position: Spanish Customer Support Team Leader - Healthcare Account
Industry: BPO Company
Location: Pasay City
Salary: PHP 90,000 gross
Schedule: Nightshift
Work set-up: Hybrid (Office visits are standard 3-4 times per month)

🟣 Preferably Degree holder
🟣 Experience in Spanish language is a plus
🟣 3-5 years Supervisor, Team Lead experience or SME handling Healthcare Account
🟣 3 years and above in a healthcare environment
🟣 Experience with Epic EHR software is ideal but not required

🟣 Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives
🟣 Manage relationship with internal and external clients of the call centre
🟣 Monitor the activities to ensure all service levels committed are met and exceeded
🟣 Implementing strategies that team members use to achieve a goal,
🟣 Report on KPIs and track customer service metrics

Recruitment Process:
🟣 Resume Screening
🟣 Initial Interview
🟣 Language assessment (Both written and verbal)
🟣 Operations Manager’s Interview
🟣 Client Interview
🟣 Job Offer


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📲 Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
📲 Sun/Smart: (+63) 969-321-0130
💻 Skype: jkrecruit
Look for: Ms. Alena

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