Company Profile: One of Manila's Biggest gaming and entertainment tourist destinations. It provides its guests and visitors from around the globe with a total entertainment package consisting of a casino floor, one of the world's largest fountains, and luxury hotel accommodations.

Position: Mandarin VIP Support
Industry: 5-Star Luxury Hotel
Location: Parañaque City
Schedule: Shifting Schedule with 2 days off per week
Salary: Highly negotiable + High Incentives and Bonuses
Set- Up: Work On-site

BENEFITS:
✦Free accommodation and transportation (for Foreigners)
✦Relocation Assistance
✦Airfare
✦Leave credits
✦Medical
✦Life insurance
✦Free meals
✦Company discounts
✦Can process working visa
✦Interview Candidates Abroad

REQUIREMENTS OF THE JOB:
✦Open to Taiwanese, Malaysian, and Singaporean
✦Can speak Mandarin to Mandarin VIP guests.
✦Can speak English at a conversational level.
✦Open to Undergraduates and Fresh graduates of any courses
✦Having experience in the Hospitality industry is an advantage
✦Willing to work on shifting the schedule
✦Experience in guest relations is not important but must be passionate about customer service.

RESPONSIBILITIES OF THE JOB:
✦Provides seamless customer service and ensures guest satisfaction at all times.
✦Assist Mandarin VIPs, Celebrities, and Important Guests using Mandarin language.
✦Build good relationships with Mandarin customers by welcoming them to the hotel.
✦Assist guest with their needs such as snacks, bottles of wine, drinks, and payments.
✦Build guest loyalty to ensure great customer satisfaction.
✦Welcome and invite the VIP guests and explain VIP programs.
✦Provide great customer experience by addressing VIP requests.
✦Maintains professional working relationships with the patrons.
✦Maintains patron's database and updates guest preferences for ease of reference.
✦Acquires potential players to visit and play at the casino and ensures that players are well cared for.
✦Conducts telemarketing, invites new and returning patrons to special events, and endorses promotions to increase revenue.
✦Handles guest complaints, responds, or escalates guest concerns on time.

RECRUITMENT PROCESS:
✦Paper Screening
✦HR Interview/Language Assessment
✦Final Interview
✦Job Offer

⭐️⭐️APPLY NOW!⭐️⭐️

For interested applicants, you may send your resume to jkopeningsph@gmail.com or mandarinjobs@jp-network-e.com

For more inquiries, you may contact us through:
Contact No: 09176381869
Viber: 09176381869
Please look for Ms. Sheena

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