Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.

Position: Japanese Quality Assurance Senior Analyst
Industry: BPO Company
Location: BGC, Taguig
Salary: Php 80,000 - 90,000
Work Schedule: Shifting schedule
Work Set-up: Onsite

Requirements:
🔹Japanese level 1, 2 (No certification required)
🔹Open to fresh graduates
🔹Experience in Customer Service
🔹Experience in QA is a big Advantage
🔹Working in a BPO company will be a Plus
🔹Open to work in Taguig

Responsibilities:
🔹Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
🔹Respond to calls to answer members, client queries.
🔹Handles supervisor calls from CSR’s to resolve escalated customer concerns.
🔹Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance (QA) goals and metrics on a daily, weekly, and monthly basis.
🔹Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
🔹Provides positive and constructive feedback to each team member.
🔹Responsible for calls from Japanese to English translation required by the client.

Recruitment Process:
🔹Paper Screening
🔹HR Interview
🔹2nd level interview
🔹Assessment
🔹3rd level interview
🔹Final Interview
Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.

Position: Japanese Quality Assurance Senior Analyst
Industry: BPO Company
Location: BGC, Taguig
Salary: Php 80,000 - 90,000
Work Schedule: Shifting schedule
Work Set-up: Onsite

Requirements:
🔹Japanese level 1, 2 (No certification required)
🔹Open to fresh graduates
🔹Experience in Customer Service
🔹Experience in QA is a big Advantage
🔹Working in a BPO company will be a Plus
🔹Open to work in Taguig

Responsibilities:
🔹Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
🔹Respond to calls to answer members, client queries.
🔹Handles supervisor calls from CSR’s to resolve escalated customer concerns.
🔹Real-time call monitoring to ensure that each team member meets/exceeds their Quality Assurance (QA) goals and metrics on a daily, weekly, and monthly basis.
🔹Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
🔹Provides positive and constructive feedback to each team member.
🔹Responsible for calls from Japanese to English translation required by the client.

Recruitment Process:
🔹Paper Screening
🔹HR Interview
🔹2nd level interview
🔹Assessment
🔹3rd level interview
🔹Final Interview

How to apply:
You can send your resume to: 📧 hirejapanese01@gmail.com
Contact Person: Ms. Grace
Mobile number: 📱 0917 638 1854

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