Company Profile:
This Healthcare Company originated in America. They are experts when it comes to Nutrition, pharmaceuticals, and diagnosis.

Position: Japanese Technical Support for Medical Devices (Willing to Work Onsite)
Industry: Pharmaceutical Company
Salary: PHP 100,000 - 145,000 Gross (Basic Pay + Language Premium)
Location: BGC, Taguig
Schedule: Dayshift, Mid Shift
Work Set-up: Work Onsite

Benefits:
HMO and Life Insurance
Sick leave, Vacation leave
Dental Insurance
Seminars and online resources about health related topic
Fitness events
Retirement Plans
Recreation And Sports Activities
Free Lunch

Requirements:
Open for Japanese National, Filipino-Japanese or Filipino grew up in Japan fluent in Japanese (oral and written) with good communication skills in English
Japanese N1 Passer or Level (JLPT certificate not required)
Graduate/Undergraduate of any course (3rd year)
With or without experience in BPO


Responsibilities:
Monitor and respond quickly to incoming requests from Japanese clients or customers related to medical devices issues.
Provide first level support in basic troubleshooting across the designated product range by analysing customer concern and asking the appropriate questions to support the resolution.
Documenting concern and inquiries using the appropriate guidelines and procedures
Evaluate and identify opportunities to drive process improvements that may positively impact team performance and customer experience.