Company Profile: This is a Canadian Multinational Company and the largest IT/BPO Company. They are one of the world’s largest IT and business consulting that sustained profitable growth—deliver a wide range of benefits for your company clients, and consultants.

Position: Danish IT Helpdesk Specialist
Industry: IT/BPO Company
Location: McKinley, Taguig City
Salary: Php 70,000 - Php 80,000 gross
Schedule: Shifting
Work Set-up: Onsite

Requirements:
➤ Proficient in Danish and English Language
➤ At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
➤ Knowledgeable in Computer application
➤ Computer and internet savvy - can navigate through Windows/Internet with ease.
➤ Experience in handling IT or Technical Support is a plus
➤ BPO experience is an advantage

Responsibilities:
Assist Danish customers with their concerns about a specific account
Provides basic troubleshooting for customers
Set up new users' accounts and profiles and resolve password issues
Attend to inquiries from customers regarding hardware or software problems of computer
Analyse call logs or ticket requests to detect common trends and underlying problems
Responding to the concerns of the clients via phone call or email
Perform other related tasks

Recruitment Process:
➤ Resume Screening
➤ Initial Interview
➤ Language Interview
➤ Technical Interview
➤ Hiring Manager’s Interview
➤ Job Offer

HOW TO APPLY:

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