Italian Helpdesk Support Specialist (BGC, Taguig City)
Negotiable
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BPO Company
タギッグ市
Italian
マルチリンガルのフィリピン人
Job ID: 746
BPO Company
タギッグ市
Negotiable
Italian
マルチリンガルのフィリピン人
Job ID: 746
福利厚生 :
✅ Sick Leave
✅ Vacation Leave
✅ Free Visa Processing
✅ Healthcare Insurance (HMO)
✅ Life Insurance coverage
✅ Night Differential
✅ Retirement Plan
✅ 13th Month Pay
✅ Government mandated Benefits
✅ Other Allowances
✅ Other benefits will be discussed during the job offer
求人詳細 :
Company Profile: This is one of the biggest and most well-known contact centers in the Philippines. This company specializes in providing IT, Consulting, and Operations support.

Position: Italian Helpdesk Support Specialist
Industry: BPO Company
Location: BGC, Taguig City
Salary: Negotiable
Schedule: Shifting
Work Set-up: Onsite

Requirements:
🔵 Preferably Bachelor Degree holder of any course
🔵 Fluent in both Italian and English
🔵 At least 1 year of experience in Customer Service or Technical Support
🔵 Preferably with knowledge in PHP, Java, .Net, and other Programming Languages but not required
🔵 Amenable to work in shifting schedule
🔵 Willing to work in any of the following: Taguig, Mandaluyong, Makati, and Quezon City

Responsibilities:
🔵 Research and identify solutions to software and hardware issues
🔵 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
🔵 Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
🔵 Ask customers targeted questions to quickly understand the root of the problem
🔵 Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Recruitment Process:
🔵 Resume screening
🔵 HR interview
🔵 Online Assessment
🔵 Italian language assessment
🔵 Project Manager’s Interview
🔵 Final Interview
🔵 Job Offer

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