Service Delivery Lead OTC (Dayshift)

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Service Delivery Lead OTC (Dayshift)
Posting Period:
2020/02/19 - 2021/02/19
BPO Company
Mandaluyong City
Negotiable
Filipino
BENEFITS:
• Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
• Expanded maternity leave up to 120 days*
• Flexible Working Arrangements
• Employee Stock Purchase Plan
• Healthy and Encouraging Work Environment
• Allowances
• Loyalty, Christmas Gift, Inclusion and Diversity Benefits
• Retirement Plan
JOB DETAILS:
Company Profile: The number 1 BPO Company in the Philippines located in Manila and Cebu City. This contact center is known to provide customer service to companies around the world.

Requirements:
• Bachelor’s degree holder in any field
• 8-10+ years of delivery/people management experience,
• Build, Manage & Scale large operations
• Lead governance meetings with senior management & client partners

Responsibilities:
• Communicating across organizational boundaries – from engineers through to senior managers
• Working with the client and operations teams to identify and manage service improvement activities
• Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
• Ability to follow hardware and software best practices as defined by the Managed Services management
• Client Service Team/Service Delivery Team Project/Support Team Management and Work Management
• Building a personal relationship with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Good communication around issues and opportunities – get things done, make things happen
• Collaborating with senior management on client account management and growth
• Removing all obstacles to customer satisfaction and / or financial performance

RECRUITMENT PROCESS:
• Initial interview
• Final interview
• Job Offer

HOW TO APPLY:
Please send your resume to: philjobs@jp-network-e.com
Mobile: 09176381858
Sun/Smart 09293159901
Landline: (8) 245 2829
Look for: Ivy

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