Mandarin Service Desk (Php 100,000 Max)

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Mandarin Service Desk (Php 100,000 Max)
Posting Period:
2020/06/29 - 2021/06/29
IT Company
Makati City
Php 90,000 - Php 100,000
Cantonese, English, Mandarin
• Visa Processing
• SL & VL
• 13th month pay
• Government Mandated Benefits
Company Profile: This company is the leading Software Provider in the Philippines in giving the best designs for the new online games and making web-contents.

• Excellent customer service skills.
• Strong verbal and written communication and interpersonal skills.
• Ability to accept constructive criticism to constantly improve technical and soft skills.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Experience in Customer Service/Call Centre would be an added advantage
• Required computer skills: Microsoft Office Applications (Excel, Word, PowerPoint, Etc.)
• Required typing skills (Chinese characters): above 70 words in one minute
• Willing to work on rotational shift: Morning, Afternoon and Night (5 days a week).
• Advanced verbal and written English skills are required.
• Advanced verbal and written Mandarin skills are required.
• Advanced verbal and written Cantonese is a plus.
• Candidates must possess at least Secondary School/SPM/"O" Level in any field.

• Handle inbound requests from customers regarding enquiry, complaints via telephone, email, live chat or other available channels.
• Document Customer Support inquiries through the official ticket system. Keeping up-to-date on records of customer interactions.
• Provide accurate, valid and complete information through the right methods
• Manage customer's expectations and handle customer complaints by providing appropriate solutions with proper follow up.
• Liaise with appropriate departments (Support, Account Managers, Development) to resolve issues brought up by customers.
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback for better efficiency.
• Communicates scheduled maintenance operations over production environments, updating the customer of status as per SLA.
• Follows up the resolution of escalated incidents and requests, working with other departments to keep the customer updated.
• Communicates with Customers and Account Managers to ensure their needs are covered.
• Commits to the department’s mission, vision, value and yearly objectives.

Recruitment Process:
• Paper Screening
• Skype Interview/Phone Interview
• Job Offer


Please send your resume to: |

Contact Number: Globe: 09178139678
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook Page:
Company Website:
Look for Ms. Alena

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Other Mandarin Openings:

Position 1: Mandarin Client Relation Specialist
Location: Ortigas, Pasig City
Industry: BPO Company
Salary: P 100,000
Schedule: Nightshift

Position 2: Mandarin Fradu Analyst
Location: Pasay City
Industry: BPO Company
Salary: P 90,000
Schedule: Dayshift/Shifting

Position 3: Mandarin Quality Test Assurance
Location: Taguig or Makati City
Industry: IT Company
Salary: Highly Negotiable
Schedule: Dayshift/Shifting


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