Mandarin Service Desk (Php 100,000 Max)

JOB DETAILS:
Company Profile: This company is the leading Software Provider in the Philippines in giving the best designs for the new online games and making web-contents.

Requirements:
• Excellent customer service skills.
• Strong verbal and written communication and interpersonal skills.
• Ability to accept constructive criticism to constantly improve technical and soft skills.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Experience in Customer Service/Call Centre would be an added advantage
• Required computer skills: Microsoft Office Applications (Excel, Word, PowerPoint, Etc.)
• Required typing skills (Chinese characters): above 70 words in one minute
• Willing to work on rotational shift: Morning, Afternoon and Night (5 days a week).
• Advanced verbal and written English skills are required.
• Advanced verbal and written Mandarin skills are required.
• Advanced verbal and written Cantonese is a plus.
• Candidates must possess at least Secondary School/SPM/"O" Level in any field.

Responsibilities:
• Handle inbound requests from customers regarding enquiry, complaints via telephone, email, live chat or other available channels.
• Document Customer Support inquiries through the official ticket system. Keeping up-to-date on records of customer interactions.
• Provide accurate, valid and complete information through the right methods
• Manage customer's expectations and handle customer complaints by providing appropriate solutions with proper follow up.
• Liaise with appropriate departments (Support, Account Managers, Development) to resolve issues brought up by customers.
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback for better efficiency.
• Communicates scheduled maintenance operations over production environments, updating the customer of status as per SLA.
• Follows up the resolution of escalated incidents and requests, working with other departments to keep the customer updated.
• Communicates with Customers and Account Managers to ensure their needs are covered.
• Commits to the department’s mission, vision, value and yearly objectives.

Recruitment Process:
• Paper Screening
• Skype Interview/Phone Interview
• Job Offer

HOW TO APPLY:

Please send your resume to: mandarinjobs@jp-network-e.com | mandarincareers@gmail.com

Contact Number: Globe: 09178139678
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook Page: https://www.facebook.com/nihon.hiro.3
Company Website: https://jknetwork-jobs.com/
Look for Ms. Alena

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