Mandarin Customer Support (Makati City, 2 Days- Off) - J-K Network Manpower Services - Jobs in the Philippines, Job Search & Job Opportunities

JOB DETAILS:
THE COMPANY: An online sports betting that was founded in 1998. Since its inception, this has become a medium-sized, fully licensed, online sports book.

Requirements:
• Minimum of 3 years in a position with relevant experience would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Fluent Mandarin read and write
• High School Diploma is required
• Proficient in Mandarin and English

Responsibilities:
• Answer and support customers facing communication in required languages, and translate emails, website information and any other matter as requested.
• Use available tools and information resources to resolve problems
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Review and Process deposit / withdrawal transactions in accordance with established standards and procedures.
• Escalates unresolved problems in accordance with established policy procedures and protocols.
• Administer client account management including updating notes in accounts
• Research transaction discrepancies and take appropriate action
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Amending / adjusting transactions in customer accounts when necessary or instructed
• Maintain professionalism and adhere to company standards during all interactions.
• Assistance with special Customer Services projects


RECRUITMENT PROCESS:
Initial Interview: Skype interview w/ HR
Language Assessment
2nd Level / Final Interview


HOW TO APPLY:

Please send your resume to: jkchinesejobs@gmail.com

Contact Number: Globe: 09178139678
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Company Website: https://jknetwork-jobs.com/
Look for Ms. Kai

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